Mark Shotwell comes with over 25 years of experience working in housing, social services and health care services for homeless individuals. A certified addictions treatment counselor (CATC), Mark most recently served as Senior Program Specialist for the County of Alameda’s Behavioral Health Care Services Housing Services Office and Care Connect, as well as Alameda County’s Director of Health Care for the Homeless Program.
Simon TilesDirector of Operations & Community Development
Simón Tiles joined the Ritter Center in 2009. Originally from Venezuela, Simón has significant experience working with underserved communities, including day laborers in Marin as well as Latino students and their families at both Berkeley and San Rafael High Schools. He first joined the Ritter Center team as a project coordinator to help create an employment resource for day laborers and part-time workers. He then served as a case manager for 3 years before transitioning to his current role. Simón lives in Berkeley with his wife and 2 kids.
Colin McDonnellCase Management Director
Colin McDonnell has been working at the agency since 2009. After moving to the Bay Area in 2008, he became involved with a non-profit that was doing outreach to help support social services for homeless populations in San Francisco. This sparked an interest in advocacy work with disenfranchised and vulnerable populations. Colin currently lives in Oakland with his wife, who practices family medicine at clinics in the East Bay. He enjoys exploring the abundance of open spaces in the Bay Area and working in his garden when he can find the time to do so.
Heidi PlattProgram Director for the Safety Net
Heidi Platt has been with the Ritter Center since January of 2016. She is a certified substance abuse counselor who brings three and a half years of experience in the addiction field. Heidi believes in offering clients access to group therapy, as well as individual counseling and personalized treatment planning. Heidi is a strong advocate for the integration of social services, including providing case management and warm handoffs to other providers in order to provide wrap-around care.
Tess BarbachChief Medical Officer
Tess Barbach joined Ritter Center in August of 2017. She is a Bay Area native and a certified family nurse practitioner with a nursing background in women’s health, substance use and medication assisted treatment, and primary care for medically underserved and incarcerated patients. Tess loves working in the framework of the Ritter Center’s interprofessional community of client service providers and believes that health encompasses much more than just physical well-being. When Tess isn’t working she enjoys doing pottery, cooking, and hanging out at the beach with her fiancé and their dog.
Shaun Marshall first came to Ritter Center in January 2004. After a few years exploring other opportunities he returned to the agency in 2010 as the Volunteer Coordinator. He enjoys working with all kinds of people, including managing volunteers from all walks of life, helping to show our community the value of a food pantry. Shaun finds that working in social services and being a weekend musician and writer provides him with a robust set of experiences that enhance his life over all.